Begin with your colleague’s name and a deliberate ten-second pause. Names personalize attention; silence invites completion. Resist filling the gap. People often reveal context they assumed you already knew. Follow with, “What did I miss?” This pattern turns nervous rambling into organized detail. It also reduces interruptions because the opening breath slows everyone. Try it today and observe how the first minute directs the entire conversation’s quality.
After hearing the core message, spend thirty seconds summarizing in plain, nonjudgmental language: “I’m hearing X happened, you felt Y, and you want Z.” Then invest thirty seconds asking, “What’s accurate, what’s off?” This rhythm ensures both precision and dignity. It prevents overpromising and isolates actionable next steps. Managers report fewer rework cycles because misinterpretations surface quickly. It’s respectful speed, not rushed dismissal.
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